About Moto E Guide

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• Moto e is awesome mobile with all facilities at affordable price. Would like to have assistance on preferred network type selection which is available in settings-->more-->mobile networks. There is no option to choose 3G only. By default switches between 2G&3G. So that browsing speed reduced. Am looking for the option 3G only mode. If someone helped on this would be really appreciable.

  • 3g will always be used, 2g is for fail over when 3g is unavailable.

• Type *#*#4636#*#* in keypad and select WCDMA Only in preferred Network mode to choose 3G alone.

• What is "Encryption and Encrypt phone" and how it is useful?

  • If you don't know it, do NOT use them.

    This is trying to encrypting some data on the phone. But most people don't need it.

• How to manage widgets in moto e ...

  • To add a widget, in the app drawer, tap and hold the widget to put it on the home screen.

    To remove a widget from home screen, tap and hold the widget in the home screen until the remove icon appears in the top of the screen.

• how to set dial in moto e

  • Set what?

• what is sync error when i connect play store.

  can't we access whitout sync error.if yes plprovide.

• I am unable to use tata docomo sim in moto e. It was showing sim status is disable. Give me guidance...

  • Can you use the SIM card in other phones? Did you try to switch the SIM card slot?

    • Yes i tried in other phones, that time its working. When i used in Moto E first its showing enable after 3 to 5 sec automatically its showing disable. Signals also not reflecting in the screen.

      • you may try the SIM card individually (i.e., leave the other SIM slots empty).

        • Ya i tried how you says, but same prob sim is disable

        • Not sure about this issue.

          You may try to insert the card again. If you trimmed the SIM card yourself, you may try to get an official Micro SIM card.

          Anyway, you may check with the phone company on possible card issues.

• My moto e mobile is getting heat while i am using. Any suggestions for reduce the heat

  • It is normal depending on the activities and ambient temperature.

• Can moto e use tata docomo sim ?

  • if your Moto G is GSM mdoel, then any GSM cards be used.

• My moto e shows sim disable

  • Is the sim card activated? If you are using two sim cards, you can try to remove another one to see whether you have the same issue?

• I have a problem in Moto E handset. I am getting message 'Emergency calls only'. It looks like the sim card is disabled or something. I tried following steps -
  1. Switch off the phone & switch it on again.
  2. Change the mode to 'Aeroplane mode'
  3. removed the sim & inserted again.
  4. Checked the 'Settings', I see "Mobile Networks" is disabled.
  Is there anything else that I can try?

  • You should disable aeroplane mode.

    You need check whether the sim card is inserted tightly.

    • Even I am facing the above problem which is mentioned by Prasad.I tried all the ways..So please suggest something to rectify this problem

      • Same issue sim is disconnecting...the only solution I got so far is by re-inserting the sim...

• I am unable to choose my BSNL sim as preferred sim for data. Under sim cards tab, only airtel is fixed at this option. Please help.

  • Did you check the dual SIM settings?

• I'm sorry, this is quite a challenge for me. Lost! May I return the Moto E phone?

  • You need check with the seller or local Motorola office. This is a community site for owners to help owners only, and is not affiliated with Motorola.

• I'm using Moto E 1st gen mobile. Both the sims shows it is disabled!. I bough the phone just a year back (Nov 2014). how can I make that enabled? i removed one sim and tried it in the another slot. but still problem persists. please help

  • Do you check it with your phone company? Disabled means the sim card failed to register on the network. This could be a network or sim card issue.

    • i am using that sim card for more than 10 years and it got registered successfully. it is not the card/network issue. checked in an service centre, they said the IMEI number got corrupted and nothing can be done. I am not sure how that happened!!.. planning to check with motorola service centre guys. is there any possibility to restore ?

      • Not sure about actual situation.

        What did the guy mean that imei number is corrupted? You can check settings - about phone - status to find the actual imei number.

        Of course, you can visit Motorola service center indicated in the warranty card to check the phone. You should backup your phone before visiting them. Very likely, they need reset the phone first.

        If you want to try, you can also backup the phone and try a factory data reset.

• Both sims were disabled in my moto e. I can't enable them. It doesn't show any network. It is irritating from 2 days.

  • If you remove one sim card, do you still have the same problem?

• Both sims were disabled in my moto e. I can’t enable them. It doesn’t show any network. It is irritating from 3 days.

  • What happens if you insert only one sim?

    • nothing happens

      • What is the SIM status when SIM card is inserted? (settings-- about phone-- status --SIM status)

• I am also getting same problem,This Moto is worst and this service centre also Please don't buy.....

• sir i have moto e2 handset and this handset shows sim 1 but 2 sim showing disable . emergency call only no service problem ,
  i have change sim tray but still this problem any one solution plz help me.

  • What happens if you put only one sim card? Do both cards work?

• my mobile sim card slot not working (Also WiFi) from last two days. I have't installed any apps during last 20 days.

  • If you can share more details, other owners may help you. You can check shim card status in settings - about phone -status.

    • I Have the same issue. I just checked the status and it says that even my IMEI number is unknown. How do i get the phone and wifi fixed.

      • IMEI is required for most mobile networks. But it has nothing to do with Wi-Fi.

        If imei number is still empty or unknown, you should backup the phone and try a factory data reset.

• I tried everything like cache data wiping, reboot, factory data reset, and which is given by moto - finally it haven't helped to me. So, can anybody resolve this problem.......

• My moto e 1st gan both sim are show disabled and imei is null what can i do plz help me

  • If imei is null, most carriers don't allow such phones on their new networks.

• I have same problem in data using. in my mobile settings-sim cards - preferred sim for_ mobile data_airtel is fixed. when i m trying to change it to idea it just gives message like-(data subscription change in progress) but its not changing to idea so i am unable to use data on idea sim. can any pls help me

  • Disable mobile data first, then change.

• My Moto e mobile sim are disabled???? How to solve the disable problem???

  • Not registered? No signal? Or not recognized? Your can try to power off the phone, remove the SIM card, insert it again and then reboot the phone.

• In my moto e phone both sim1 and sim2 has got disabled. Even the wifi options has been disabled. I am not able to enable it even after restarting my phone.

  • For WiFi, what happens if you turn it on in Settings?

    For sim cards, is the phone compatible with your carrier's between (GSM or CDMA)?

• Should my moto e 2 nd gen support 2 4 G SIM cards

  • No, only one 4G sim card is supported in Moto E. You can only use 4G+2G. The slot doesn't matter.