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MotoEGuide.com is a community for Moto E owners, the most afforable (yet usable) smartphones in the market.
You can share your experience, tips and tricks with other Moto E owners.
The major news update on Moto E will also be covered.
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If you have any questions or doubts on Moto E, check our Moto E how-to guide page!
If the questions are not covered, leave you comments in this page or Moto E how-to guides page. We and other Moto E owners will try to find a solution for you!
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Any questions on Moto E or on MotoEGuide.com? Let’s know in the comment box below.
Narayanan says
May 22, 2014 at 5:41 amMoto e is awesome mobile with all facilities at affordable price. Would like to have assistance on preferred network type selection which is available in settings–>more–>mobile networks. There is no option to choose 3G only. By default switches between 2G&3G. So that browsing speed reduced. Am looking for the option 3G only mode. If someone helped on this would be really appreciable.
simon says
May 22, 2014 at 2:46 pm3g will always be used, 2g is for fail over when 3g is unavailable.
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Ramesh says
June 9, 2014 at 5:44 amType *#*#4636#*#* in keypad and select WCDMA Only in preferred Network mode to choose 3G alone.
Jupudi Benhur says
June 27, 2014 at 4:48 pmWhat is “Encryption and Encrypt phone” and how it is useful?
simon says
June 28, 2014 at 3:25 amIf you don’t know it, do NOT use them.
This is trying to encrypting some data on the phone. But most people don’t need it.
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Abinandan says
July 27, 2014 at 6:02 amHow to manage widgets in moto e …
simon says
July 27, 2014 at 1:03 pmTo add a widget, in the app drawer, tap and hold the widget to put it on the home screen.
To remove a widget from home screen, tap and hold the widget in the home screen until the remove icon appears in the top of the screen.
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .anand saikhedkar says
August 31, 2014 at 11:28 amhow to set dial in moto e
simon says
August 31, 2014 at 1:20 pmSet what?
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .yapa says
September 5, 2014 at 10:47 amwhat is sync error when i connect play store.
can’t we access whitout sync error.if yes plprovide.
Sreenu says
October 3, 2014 at 3:40 pmI am unable to use tata docomo sim in moto e. It was showing sim status is disable. Give me guidance…
simon says
October 4, 2014 at 5:00 amCan you use the SIM card in other phones? Did you try to switch the SIM card slot?
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Sreenu says
October 4, 2014 at 6:46 pmYes i tried in other phones, that time its working. When i used in Moto E first its showing enable after 3 to 5 sec automatically its showing disable. Signals also not reflecting in the screen.
simon says
October 5, 2014 at 3:51 amyou may try the SIM card individually (i.e., leave the other SIM slots empty).
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Sreenu says
October 5, 2014 at 12:22 pmYa i tried how you says, but same prob sim is disable
simon says
October 5, 2014 at 1:52 pmNot sure about this issue.
You may try to insert the card again. If you trimmed the SIM card yourself, you may try to get an official Micro SIM card.
Anyway, you may check with the phone company on possible card issues.
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Sreenu says
October 4, 2014 at 6:52 pmMy moto e mobile is getting heat while i am using. Any suggestions for reduce the heat
simon says
October 5, 2014 at 3:52 amIt is normal depending on the activities and ambient temperature.
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .aryan says
October 6, 2014 at 9:15 amCan moto e use tata docomo sim ?
simon says
October 6, 2014 at 2:01 pmif your Moto G is GSM mdoel, then any GSM cards be used.
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .pabi says
January 22, 2015 at 1:08 amMy moto e shows sim disable
simon says
January 22, 2015 at 10:00 amIs the sim card activated? If you are using two sim cards, you can try to remove another one to see whether you have the same issue?
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Prasad says
March 4, 2015 at 2:59 pmI have a problem in Moto E handset. I am getting message ‘Emergency calls only’. It looks like the sim card is disabled or something. I tried following steps –
1. Switch off the phone & switch it on again.
2. Change the mode to ‘Aeroplane mode’
3. removed the sim & inserted again.
4. Checked the ‘Settings’, I see “Mobile Networks” is disabled.
Is there anything else that I can try?
simon says
March 4, 2015 at 10:42 pmYou should disable aeroplane mode.
You need check whether the sim card is inserted tightly.
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .sheeba says
May 30, 2016 at 7:29 amEven I am facing the above problem which is mentioned by Prasad.I tried all the ways..So please suggest something to rectify this problem
Shubham says
September 20, 2016 at 1:39 pmSame issue sim is disconnecting…the only solution I got so far is by re-inserting the sim…
Manoj says
August 10, 2015 at 5:18 amI am unable to choose my BSNL sim as preferred sim for data. Under sim cards tab, only airtel is fixed at this option. Please help.
simon says
August 10, 2015 at 1:54 pmDid you check the dual SIM settings?
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Betty Stewart says
October 6, 2015 at 5:43 amI’m sorry, this is quite a challenge for me. Lost! May I return the Moto E phone?
simon says
October 6, 2015 at 10:17 amYou need check with the seller or local Motorola office. This is a community site for owners to help owners only, and is not affiliated with Motorola.
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Shoba says
December 12, 2015 at 2:22 pmI’m using Moto E 1st gen mobile. Both the sims shows it is disabled!. I bough the phone just a year back (Nov 2014). how can I make that enabled? i removed one sim and tried it in the another slot. but still problem persists. please help
simon says
December 12, 2015 at 2:35 pmDo you check it with your phone company? Disabled means the sim card failed to register on the network. This could be a network or sim card issue.
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Shoba says
December 12, 2015 at 6:39 pmi am using that sim card for more than 10 years and it got registered successfully. it is not the card/network issue. checked in an service centre, they said the IMEI number got corrupted and nothing can be done. I am not sure how that happened!!.. planning to check with motorola service centre guys. is there any possibility to restore ?
simon says
December 13, 2015 at 2:48 amNot sure about actual situation.
What did the guy mean that imei number is corrupted? You can check settings – about phone – status to find the actual imei number.
Of course, you can visit Motorola service center indicated in the warranty card to check the phone. You should backup your phone before visiting them. Very likely, they need reset the phone first.
If you want to try, you can also backup the phone and try a factory data reset.
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Harsha says
February 7, 2016 at 12:07 pmBoth sims were disabled in my moto e. I can’t enable them. It doesn’t show any network. It is irritating from 2 days.
simon says
February 7, 2016 at 12:15 pmIf you remove one sim card, do you still have the same problem?
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .arun says
February 29, 2016 at 5:19 amBoth sims were disabled in my moto e. I can’t enable them. It doesn’t show any network. It is irritating from 3 days.
simon says
February 29, 2016 at 10:40 amWhat happens if you insert only one sim?
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .ankan says
March 16, 2016 at 11:33 amnothing happens
simon says
March 16, 2016 at 1:58 pmWhat is the SIM status when SIM card is inserted? (settings– about phone– status –SIM status)
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Pradeep says
May 15, 2016 at 3:01 amI am also getting same problem,This Moto is worst and this service centre also Please don’t buy…..
nikhil suresh hajare says
May 24, 2016 at 2:31 amsir i have moto e2 handset and this handset shows sim 1 but 2 sim showing disable . emergency call only no service problem ,
i have change sim tray but still this problem any one solution plz help me.
simon says
May 24, 2016 at 6:07 amWhat happens if you put only one sim card? Do both cards work?
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .avuthu says
June 4, 2016 at 2:05 pmmy mobile sim card slot not working (Also WiFi) from last two days. I have’t installed any apps during last 20 days.
simon says
June 5, 2016 at 2:29 amIf you can share more details, other owners may help you. You can check shim card status in settings – about phone -status.
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Aditya G says
June 29, 2016 at 6:38 amI Have the same issue. I just checked the status and it says that even my IMEI number is unknown. How do i get the phone and wifi fixed.
simon says
June 29, 2016 at 10:00 amIMEI is required for most mobile networks. But it has nothing to do with Wi-Fi.
If imei number is still empty or unknown, you should backup the phone and try a factory data reset.
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .avuthu says
June 4, 2016 at 3:15 pmI tried everything like cache data wiping, reboot, factory data reset, and which is given by moto – finally it haven’t helped to me. So, can anybody resolve this problem…….
Aakash says
June 11, 2016 at 11:32 amMy moto e 1st gan both sim are show disabled and imei is null what can i do plz help me
simon says
June 12, 2016 at 12:03 pmIf imei is null, most carriers don’t allow such phones on their new networks.
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .maddy says
August 12, 2016 at 4:29 amI have same problem in data using. in my mobile settings-sim cards – preferred sim for_ mobile data_airtel is fixed. when i m trying to change it to idea it just gives message like-(data subscription change in progress) but its not changing to idea so i am unable to use data on idea sim. can any pls help me
simon says
August 12, 2016 at 5:07 amDisable mobile data first, then change.
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .anitha says
November 9, 2016 at 5:20 pmMy Moto e mobile sim are disabled???? How to solve the disable problem???
simon says
November 10, 2016 at 12:40 amNot registered? No signal? Or not recognized? Your can try to power off the phone, remove the SIM card, insert it again and then reboot the phone.
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Aryata nandi says
November 12, 2016 at 4:56 pmIn my moto e phone both sim1 and sim2 has got disabled. Even the wifi options has been disabled. I am not able to enable it even after restarting my phone.
simon says
November 14, 2016 at 5:26 amFor WiFi, what happens if you turn it on in Settings?
For sim cards, is the phone compatible with your carrier’s between (GSM or CDMA)?
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Bruce says
January 9, 2017 at 8:24 pmShould my moto e 2 nd gen support 2 4 G SIM cards
simon says
January 10, 2017 at 12:52 amNo, only one 4G sim card is supported in Moto E. You can only use 4G+2G. The slot doesn’t matter.
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