If you have any questions on your Moto E, or if you want to leave a feedback on MotoEGuide.com, please use the contact form below to reach us.
Please note, for most problems on using Moto E, you can get faster answers from the community. You can simply post your questions in comments section of relevant pages.
You may also check Moto E User Guide page, where you can find and download Moto E User guide in different languages.
Moto E How-to guide page is another valuable resource of getting solutions on using your Moto E. Very often, you can quickly find answers in the How-to guides (please also read comments).
Please note:
- MotoEGuide.com is a community site. It is not affiliated to Motorola. If you want to talk to Motorola, please check with your local distributor.
- Please use GMail.
- You can get faster answer and reply in the comments. This form is mainly for private questions that you are not comfortable to discuss in the comment section.
Enjoy your Moto E.
Naveen says
Unable to save photo edits.
I am getting this error when trying to select a photo from for Contacts.
Let me explain in detail.
First step i will go to People > Create New Contact > click on the photo > Choose photo from Gallery
In this i selected photo, click on “Done”.
I am getting Unable to save photo edits.
Kindly reply me
Thanks
Naveen
simon says
Once you select a photo, it should ask you “Complete action using”, you can choose from crop photo or crop picture, choose crop picture, it should allow you to crop the picture. Once finished, tap save button.
I have no issues for this feature. But it seems a few Moto E owners reported similar problem. Probably it is due to some other settings.
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Naveen says
But for me “Complete action using” option is not coming directly it is going crop the photo. pls help me
simon says
Very likely, you set the default app for this. Do you have any photo editing apps on your Moto E?
Anyway, you can try Settings–Apps, tap, the menu key (3 vertical dots), tap Reset app preferences.
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .varsha says
I am also facing same problem. “Unable to save photo edits” message when trying to save the photo of any contact after cropping.
simon says
You need test whether you can use photo edit and save feature in gallery app.
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .G chinna says
Voice is suddenly stopped when I am in cal
simon says
If this happens often, you may try to reset the phone (settings-backup &reset–factory reset). You need backup your data before resetting.
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .jagadamba says
IS THERE ANY OPTION TO SET DIFFERENT RINGTONES TO MY DUALSIM CARDS IN MOTO E
simon says
No, you cannot set different ringtones for each sim card.
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Soham Chatterjee says
How can I set ringtone from my SD card ? Please tell me
simon says
Please read this guide https://motoeguide.com/moto-e-guides/customize-moto-e-ringtones/
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Sandra says
The user guide shows settings to turn the camera flash on/off but on my MOTO E, bought 3days ago, there is no flash option in the camera settings. Am i missing something here?
simon says
There is no flash in Moto E.
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .sandra says
Yes i realise that now i’ve bought it but the userguide on this website clearly shows a flash option in the camera settings!
simon says
Most user manuals are created through copy and paste. The person who approves the manual may never read it. So, it is not uncommon such errors are encountered her and there.
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .parnika says
my phone was having some network problem, so i restarted it and now it is not switching on!! what should i do??
simon says
If it cannot switch on, you have to visit the service centre. You can try to press and hold volume down button when pressing the power button.
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Arun Raj says
Couldn’t install apps in play store.my net is strong and I tried for more than a week.this started happening recently and I was able to install apps prior to that.please advice
simon says
Any errors when opening Play store?
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Sampath says
I am not able to send SMS to Airtel customer care 121, could you please assist. Thanks Sampath
simon says
Any errors?
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .manju says
How to voice recording in moto e Mobile. Where that icon in screen because I am having only voice search…..
simon says
There are many voice recording apps in play store.
But if you want to record phone conversation, there are no such apps for moto e. It’s illegal in most regions to record phone talk without consent of the other party, so android removed this feature long time ago.
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .subiya says
While typing a msg on what’s app phone is vibrating with an alphabet … What’s the solution
simon says
it is a keyboard setting. Go yo Settings–language and input–Google keyboard–preferences. You can turn off vibrate on keypress, and sound on keypress.
The Google keyboard guide can be found here: https://motoeguide.com/moto-e-guides/use-moto-e-keyboard/
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .subiya says
How to download an mp3 song from different website in moto g2 xt1068
simon says
Most websites may not allow download.
If you can find the link for the mp3 file, tap and hold the link to get the option to save link target.
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Lionel says
I am having a similar problem, I was able to save link for xvideos a few minutes ago and I blocked it so I can stop it because it was taking to long but now when I try to save Link the videos it won’t download them what do I do.
subiya says
While selecting Bluetooth option my moto2g xt1068 is not showing a list of near bluetooth devices … Give me solution pls
simon says
You need turn on visibility of other devices. By default, most device is visible to paired devices only. You can also turn on visibility of Moto G temporally.
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Manish says
When i edit a photo in gallery..after all the effects are done, I try to save it but it turn back to original..i can’t edit photo’s anymore. what should i do ?
simon says
Any error messages?
You may try to clear cache and clear data for the gallery app in Settings–Apps–Gallery.
You may also try to reboot the phone to see whether it helps.
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Meet says
From last night my “moto e” shows both the sim cards disabled. I tried many other sim cards
but did not respond.
Also unable to turn wifi on.
sd card working.
Is it any hardware problem???
simon says
What happen if you use one SIM card only?
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .mangai says
I had clicked always option instead of justonce . how I can change this
simon says
Settings -apps, tap the menu key (3 vertical dots), tap reset app preferences.
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .subiya says
How to keep a phone totaly in silent mode..
simon says
If your phone oaf in kitkat, check this guide http://allaboutmotog.com/moto-g-how-to-guide/how-to-silence-moto-g-notifications-and-ringtones/
If your phone is on lollipop, please check this guide: http://gadgetguideonline.com/android/lollipop/how-to-use-android-lollipops-notification-and-interruption/
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .subiya says
What are the steps to sync my contats from my gmail a/c .. before removing a gmail account or after removing an gmail account ..
simon says
Gmail contacts are always synced with Google servers automatically unless you disable it.
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .Jackson says
How do you put music on your Motorola moto e from a chrome book
simon says
You can upload them to Google play music or Google Drive. Then you can access from any devices. You can also download an offline copy.
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .David Richardson says
How do I move apps, photos and music to an SD card and does it have to be formatted?
simon says
What is the Android version of your phone?
If it is Android 6 (Marshmallow) or later, you may follow this guide to use the micro SD as internal storage.
NEW!! Facebook page || Moto G How-to guides || Android Guides || Chromecast Guides || Galaxy S6 Guides || Galaxy S7 Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .