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Motorola Alert Guide

by simon 46 Comments

Contents hide
1) Motorola Alert is currently exclusive to Moto E
2) What is Motorola Alert?
3) Why can Motorola Alert save your life?
4) How to setup Motorola Alert?
4.1) Step 1: Agree to the terms
4.2) Step 2: Designate contact and emergency number
4.3) Step 3: Select emergency mode actions
5) How to use Motorola Alert?
5.1) How to use Emergency alert in Motorola Alert?
5.2) How to use Follow Me alert in Motorola Alert?
5.3) How to use Meet Me alert in Motorola Alert?
5.4) How to use stay connected (location sharing) feature in Motorola Alert?
6) How to change settings of Motorola Alert?
7) Can I get Motorola Alert on Moto G and Moto X?

Motorola Alert  is currently exclusive to Moto E

Being cheap does not mean low quality. I think, as a Moto E owner, you already understand this.

To make your Moto E even sweeter, Motorola just released Motorola Alert app for Moto E, and this app is currently exclusive to Moto E! Of course, the app will be compatible with Moto X and Moto G in the future.

What is Motorola Alert?

Motorola Alert is an extremely useful emergency alert app that lets you quickly alert people important to you when you need them,  for example, when you are in danger.

Once  Motorola alert is enabled in your Moto E, it will begin sending periodic notifications with your location to the people you designate so they can act fast to give you the help you need. This means Motorola Alert may also be used as a  tracking tool.

Motorola Alert allows you:

  • to send an emergency message with your location info;
  • to turn your Moto E into an emergency alarm (it is really loud; please don’t test it in office);
  • to dial an emergency number automatically;
  • to send your current location periodically;
  • to send out alerts to meet you at your current location.

The designated contacts will receive the SMS/MMS. You can broadcast the info to several contacts. Of course, you need to designate the contacts when you set up the app.

You can also change the list of designated contacts later.

Why can Motorola Alert save your life?

Motorola Alert is primarily an emergency alert app. Whenever you feel you are in an unsafe environment, or you need some help urgently,  the persons you trusted can receive the alert immediately and may provide the support you need.

As the alert message includes the location info, your contacts can quickly locate you. Very often, when you are in danger, you may have a problem to explain your whereabouts. The location info in the alert message can be extremely useful.

How to setup Motorola Alert?

Motorola Alert is NOT pre-loaded in Moto E.  You have to open your Play store to search and install the app.  If you are reading this post, you can follow this link: https://play.google.com/store/apps/details?id=com.motorola.bodyguard.

Once installed the Motorola Alert app from the Play store, you can then start the app to set up the app.

Step 1: Agree to the terms

In the start screen, tap “Get started”.  Then you have to agree on some terms and privacy policy on using this app, as shown in the screenshot below.

If you want to use this app, you have to accept the terms and grant access for the app. Otherwise, the app won’t work, and you cannot proceed to the setup.

Motorola_alert_get_started Motorola_alert_terms_privacy

Once you agree to the terms and privacy policy for Motorola Alert, the setup will proceed to set up the designated contacts.

Step 2: Designate contact and emergency number

You need to designate at least one contact to receive the alert messages. This contact must be added to your address book (People app) before you can select it.

You just type the name, and the app will lookup it from People app in your Moto E.  All these contacts will receive the alert messages.

Once finished, tap Next to designate one emergency contact. The emergency contact is for phone calling in case of emergency. Because Moto E can only dial one number at any given time, you need to specify only one emergency contact in Motorola Alert.

Motorola_alert_pick_designated_contactsMotorola_alert_select_emergency_contact

 

Now, if you want to make an emergency call, you have two choices:

  1.  to dial this emergency contact, or
  2. to dial a local emergency number

In Motorola Alert app, you need to specify one of them during the setup stage. Remember, when you are in a panic, you have no time to make selections.

Motorola_alert_select_emergency_numberMotorola_alert_emergency_mode_actions

Step 3: Select emergency mode actions

Once you declare the emergency mode, in addition to sending out the text messages to the designated contacts, you can also choose one additional action:

  1. None. Only alert messages are sent.
  2. Auto-dial the emergency number you specified in the previous step.
  3. Trigger the sound alarm. This is useful when you need attentions from persons nearby. The siren is very loud, so don’t test it in your office.

How to use Motorola Alert?

Motorola Alert can send 3 types of alerts (emergency, follow me, meet me) to the designated contacts currently in Moto E. Tap one of the icons will trigger the corresponding alert.

Each alert has its own message template.  You can adjust them for your taste.

Besides, Motorola Alert also has a “stay connected ” non-emergency feature to share your locations with some of your emergency contact automatically.

Motorola_alert_3_alert_types

Let’s explore them one by one.

How to use Emergency alert in  Motorola Alert?

When you need immediate help, you may tap Emergency in Motorola Alert app as shown above.

Once an emergency alert is triggered, the emergency alert messages will be sent out to the designated contacts in 5 seconds.  Before you cancel the emergency mode, the messages will be sent out every 5 mins by default  (you can configure this frequency, read on).

The alert message, by default, will look like:

I’m in danger.

Location: XXXXX

maps.google.com/maps?q=xxxxxxxx

From Motorola Alert

Once you cancel the emergency mode, a “I’m safe” message will be sent to your designated emergency contacts.

In addition to the emergency alert messages, if you want, you can choose one more action: triggering the alarm or dial the emergency number immediately as shown below.

Motorola_alert_emergency_alert

To cancel the emergency alert, you can either:

  • Tap the “^” button in the right side of Emergency mode info, as shown above, then you tap the cancel button.
  • In the notification area, tap cancel, as shown below.

motorola_alert_cancel_emergency_alert

How to use Follow Me alert in Motorola Alert?

Follow me mode in Motorola Alert allows you to update your location to the emergency contacts periodically. You can use this alert to track kids who are going out for camping, for example.

Unlike emergency alert, this alert allows you to select recipients from the emergency contact list. So, it will not broadcast to all persons in the emergency contact.

Of course, you can specify the update frequency and the message text, as shown below.

motorola_alert_follow_me_mode

How to use Meet Me alert in Motorola Alert?

Meet me mode in Motorola alert allows you to send out the request to meet you at your current location. You can customize the text message and the recipient.

motorola_alert_meet_me_alert

How to use stay connected (location sharing) feature in Motorola Alert?

Stay connected feature in Motorola Alert allows you to share your location with some emergency contacts when you reach or leave some pre-defined locations (e.g., home, office, school; up to 5).

This is not an emergency alert. Rather, it updates your location for your loved ones so that they know your whereabouts.

To use this feature, you need to define the locations (up to 5)  important to you and your contacts.   You can do this (as shown below):

  1. in the Motorola Alert main interface, tap  “give peace of mind by sharing your location with friends and family.”
  2. from Motorola Alert-Places.

motorola_alert_stay_connected_setup1motorola_alert_stay_connected_moto_e

Once at least one place is defined, you can turn on and off location sharing, as shown below.

motorola_alert_stay_connected_offmotorola_alert_stay_conncted_on

How to change settings of Motorola Alert?

After you setup Motorola Alert in Moto E, you can change the settings later on.

Start Motorola Alert app, tap menu key (3 vertical dots in the top left). You can find all settings there.

You can define locations, designate people to your emergency contacts.

Tap Settings. You can then customize/change the emergency alert settings, including the message, location updating frequency, emergency number and the additional actions.

Motorola_alert_settingsmotorola_alert_settings_emergency_alert

Can I get Motorola Alert on Moto G and Moto X?

Motorola Alert currently is exclusive to Moto E. But Motorolas has promised to bring this app for Moto X and Moto G in a few weeks.

So, if Google play says the Motorola Alert is not compatible with your Moto G or Moto X,  it means this app is not ready for other devices yet.

Hopefully, by June/July, you will be able to install Motorola Alert on Moto G and Moto X (in addition to Moto E).

 Do you have any questions or problems with Motorola Alert on your Moto E?

Please leave your questions or problems in the comment box below. We will try to answer.

More how-to guides, tips and tricks for using Moto E are available at Moto E how-to guides page.

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Reader Interactions

Comments

  1. Lav Sat says

    June 23, 2014 at 2:43 am

    Hi, I purchased a Moto E last week. I have only 1 SIM card. Go to All contacts > Click on a contact. Instead of asking me if I want to make a call, or send SMS or do anything else, the phone is directly making a call. How to avoid this, and make the phone ask my choice?

    Reply
    • simon says

      June 23, 2014 at 11:26 am

      This is because you open contact from phone app. Phone app is for make calls.

      The contact app in Moto E is People app. If you open contact there, left side is for making calls, right side is for sms.


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      Reply
      • Lav Sat says

        June 24, 2014 at 3:34 am

        Thanks for the quick reply. This solved my problem!

        Reply
  2. akshay naidu says

    June 23, 2014 at 9:45 am

    i dont see any moto alert app on my screen of my new moto e

    Reply
    • simon says

      June 23, 2014 at 11:20 am

      You need install it from Play store: https://play.google.com/store/apps/details?id=com.motorola.bodyguard


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      Reply
  3. harshal says

    July 30, 2014 at 6:35 pm

    I just disabled this app then how can I recover as this before

    Reply
    • simon says

      July 31, 2014 at 1:05 am

      You can just enable it in settings- apps.


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      Reply
  4. MotoEOwner says

    September 11, 2014 at 7:22 am

    i have two sims on my moto E.. one airtel and one docomo.. airtel provides the net while docomo is the local number.. the alert is sending msgs and calls from airtel while i want to do so via docomo.. how do i make it possible? default sms sending network is already set to docomo in the dual-sim settings….

    Reply
    • simon says

      September 11, 2014 at 12:52 pm

      You can assign which one is for data (usually sim 1). For default sim, you can change to “always ask” , then switch.


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      Reply
      • Fede says

        December 4, 2014 at 4:07 pm

        Hi,simon, MotoEOwner, i have the same issue as MotoEOwner, and we both have the default sms sending network correctly defaulted. We don’t want to change the default network for sms sending, we want to make MotorolaAlert to honor our default sim choice for sending sms to a given number.

        MotoEOwner, BTW, my SIM1 is set for data (your airtel) and my SIM2 is generally used for SMS and calls (your docomo). Have you tried switching the sims? I’ll try to make some time to give that a try tonight.

        Reply
  5. srikanth says

    September 13, 2014 at 8:33 am

    I cant see the contacts of my sim in the mobile?

    Reply
    • simon says

      September 13, 2014 at 1:56 pm

      Open People app, tap the menu key (3 vertical dots in the bottom right), tap Import/export. You can import contacts from SIM card.

      Please note, Moto E does not write to SIM card, only import.


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      Reply
  6. Subbiah says

    September 16, 2014 at 5:31 pm

    I am unable to open the gallery… A pop up message saying ‘no external memory available’. But I do have a 8 GB memory card Y GB free

    Reply
    • simon says

      September 17, 2014 at 12:16 am

      Reboot the phone.


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      Reply
  7. Kamarali Khan says

    September 18, 2014 at 3:28 am

    If you frequently user Mototola Alert ‘Follow me’ or ‘Meet me’ feature, You can automatically get the track plotted on the map (even when offline ) by using ZTrack-free on the receiver Phone.

    give a try…

    https://play.google.com/apps/publish/?dev_acc=03801315327799019405#MarketListingPlace:p=kamar.ztrack_free

    Reply
  8. gourav says

    September 19, 2014 at 4:57 pm

    When i plug in battry my moto e touch is not working solve my problem

    Reply
    • simon says

      September 20, 2014 at 4:48 am

      Does it work if you unplug it?


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      Reply
  9. alexandra piotrowski says

    October 7, 2014 at 8:09 pm

    can’t get rid of emergency call on phone just had the phone and must have pressed a wrong key so please help as cant use phone until this goes thanking you

    Reply
    • simon says

      October 8, 2014 at 12:22 am

      Did you mean emergency alert? If yes, this post already shows you how to exit the alert.

      If you cannot make calls and get the emergency called only, then, your sim card is not working properly. If you are sure the sim card is activated, you may try to re-insert the sim card.


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      Reply
  10. John says

    October 25, 2014 at 4:06 am

    How this app send sms , is it charge from mobile network or it send SMS via internet. Please give information.

    Reply
    • simon says

      October 25, 2014 at 8:54 am

      The messages is sent through normal sms. Mobile data is not required.


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      Reply
  11. Vasantha says

    October 28, 2014 at 9:01 am

    Hi
    Last month I have purchased Moto E, New text SMS pop up is not coming. Please help me to resolve this issue.

    Thanks,
    Vasantha

    Reply
  12. Praveen Kumar says

    November 14, 2014 at 11:54 am

    Hi

    In recent days, the following message is coming.
    “Launcher stopped working. Would you like to close it”
    Wait or Ok
    If i select wait, phone will hang for some time.
    If i select Ok after refreshment phone start up freshly.
    How to clear this problem?

    Reply
    • simon says

      November 14, 2014 at 12:51 pm

      Reboot the phone.


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      Reply
  13. M.PRAKASH says

    November 24, 2014 at 2:48 am

    Hi simon,
    Am using Moto e.
    When I want to make a call after select sim it’s supposed to go to call to the contact. But my one many times returned back to main menu after selected the sim.pls advise me.
    Thanks.

    Reply
    • simon says

      November 24, 2014 at 11:32 am

      Probably you accidentally tap somewhere after selection, or the SIM card is not connected to mobile network (e.g., no signal, or the other SIM is using 2G data)


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      Reply
      • M.PRAKASH says

        November 24, 2014 at 4:00 pm

        Yes of course the other sim is using for 2g data only.and calling for best network in India IDEA.
        Almost always using net sometimes mobile data many time WiFi.
        Pls help how to fix this returned to main menu after dailing.
        Thank you.

        Reply
        • simon says

          November 25, 2014 at 1:59 am

          If one SIM is using 2G data, the other SIM will not be available.


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          Reply
  14. swarnjit singh says

    November 30, 2014 at 12:50 pm

    how can i type and read a punjabi message on my moto e

    Reply
  15. akshay says

    December 7, 2014 at 4:53 pm

    I’m using moto e and I have two sim in my mobile how to check text receiving sim

    Reply
    • simon says

      December 8, 2014 at 12:26 am

      Tap and hold the message, you can then found the details of the message.


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      Reply
  16. Abdul Raheem says

    December 10, 2014 at 7:30 am

    SIR a msz always disturbs me – simtoolkit with view offer,activate,cancel and when I click anything. nothing happens. I want to get rid off it. plz help me

    Reply
    • simon says

      December 10, 2014 at 10:14 am

      It’s vert likely from your phone company.
      You can simply disable notifications from the app. Uncheck notifications in app info page.


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      Reply
  17. sai says

    December 22, 2014 at 12:53 pm

    I receive emergency alert message for every 15 mins in my Moto G device, I have no Moto alert app in my device and I fon;t know why I receive this, How to get rid of this?

    Reply
    • simon says

      December 22, 2014 at 2:11 pm

      Who sent you?


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      Reply
  18. naren says

    December 28, 2014 at 3:18 pm

    I use moto e . I need to send contacts via the default sms app. But i can’t do it ….any sugesstions??

    Reply
    • simon says

      December 29, 2014 at 2:05 am

      you cannot share contacts through sms directly in Moto E. You need copy and paste.


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      Reply
  19. Saurabh says

    February 27, 2015 at 7:02 pm

    Sir my moto e mobile takes blur image when I take snap of a printed matter.. Even it is not readable through camera without taking snap..

    Reply
    • simon says

      February 28, 2015 at 1:48 am

      it is normal because Moto E camera does not have the autofocus feature.

      So, it is not good for small printed text.


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      Reply
  20. Abhi says

    March 30, 2015 at 2:30 pm

    how can i deactivate this app it si sending sms in every 5 minute and i want if i go some where out only then it shoud send an msg

    means when i activate this app only then it should send msg

    Reply
    • simon says

      March 31, 2015 at 12:22 am

      In the notification area, you can stop current alert.

      You can stop the app in settings – apps motorola alert. Tap force stop to stop the app. Tap turn off to disable the app.


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      Reply
  21. saisiva says

    April 13, 2015 at 6:54 am

    My Moto e always going to emergency mode how to turn off it any permanent solution

    Reply
    • simon says

      April 13, 2015 at 10:34 am

      You can disable the motorola alert on settings – apps.


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      Reply
  22. MR. JBD says

    July 14, 2016 at 6:30 pm

    Hi unable to cancel this app it keep sending sms to relatives how to stop it iam wasting my money for sms

    Reply
    • simon says

      July 14, 2016 at 10:38 pm

      What’s message type? Emergency or follow-me? Anyway, you can change the settings inside the app.

      If you want to disable Motorola alert, you can open the app, tap the menu in top left, tap settings, uncheck privacy policy. You will then be prompted for the option to clear the settings for the alert app.


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      Reply

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  • Moto G8 User Manual for Moto G8 Plus and Moto G8 Play
  • Moto G8 Plus vs Moto G8 Play: Differences and common features
  • Official Moto G7 user manual
  • Moto G7 vs Moto G7 Play vs Moto G7 Plus vs Moto G7 Power: what are the differences?

RSS Moto X Owners Community

  • Official Moto X4 User manual (User guide for Moto X 4th Gen , Moto X 2017)
  • What’s new in Android Marshmallow update for Moto X (Moto X 2015, Moto X 2014, Moto X Style and Moto X Pure edition)?
  • Top 5 new features in Moto X 2015 (Moto X Style, Moto X Pure edition and Moto X Play) vs Moto X 2014

RSS Galaxy S7 Guides

  • How to use Galaxy S7 blue light filter in Galaxy S7 and Galaxy S7 edge Android Nougat update?
  • How to clear number badge in Galaxy S7 and S7 edge with Android Nougat update?
  • How to show brightness control above notification panel in Android Nougat update for Galaxy S7 and Galaxy S7 edge?
  • Top 7 new features in Android Nougat update for Galaxy S7 and Galaxy S7 edge
  • How to use Galaxy S7 S View cover (for S7 and S7 edge)?

RSS Android Guides

  • Android 13 Guides
  • Top 10 New Features of Android 13
  • Extra Dim in Android 12: The Definite Guide
  • How to update to Android 12?
  • How to quickly snooze notifications in Android 12?

RSS Chromecast Guides

  • Meaning of LED light on voice remote for Chromecast with Google TV
  • How to use Chromecast to stream music to dumb speakers (as Chromecast Audio does)?
  • About AllAboutChromecast.com
  • How to use Chromecast Audio multi-room group playback?
  • Chromecast Audio vs Bluetooth: advantages and disadvantages of Chromecast Audio

Top Posts & Pages

  • Moto E User Manual
  • How to use alarm and customize alarm tones on Moto E, Moto G and Moto X?
  • How to move apps to SD card in Moto E?
  • Moto E How-to Guides
  • Moto E6 vs Moto E6 Plus vs Moto E6 Play vs Moto E6s: what are the major differences?
  • How to enable and access Moto E developer options?
  • How to create app folder on Moto E?
  • How to use Moto E keyboard?
  • Official user manual for Moto E6, Moto E6 Plus, Moto E6 Play, and Moto E6s
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RSS Headphone & Earbuds Guide

  • AirPods Pro 2 New features explained
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  • How to use widgets to check battery levels and control Galaxy Buds 2, Galaxy Buds Pro, Galaxy Buds Live, Galaxy Buds+, and Galaxy Buds?
  • AirPods 3 vs AirPods Pro: which one should you choose?
  • AirPods 3 vs AirPods 2: Top 8 improvements and new features of AirPods 3
  • How to Use and Adjust Force Sensor on AirPods Pro like a Pro?
  • Galaxy Buds 2 vs Galaxy Buds Pro: the Top 8 Pros and Cons
  • 4 ways to check Galaxy Buds Live battery level
  • How to manage Galaxy Buds Live in Galaxy Wearable App?
  • How to use touch control on Galaxy Buds Live?

RSS Drive in Singapore

  • Top 5 rules of driving in Singapore safely and legally during COVID-19 Circuit Breaker period
  • Understand COE Price by 10 Simple Questions
  • How to convert a foreign driving license to a Singapore driving license?
  • How to get a Touch ‘n Go card as a Singapore driver?
  • What is covered in the car warranty in Singapore? What is not?
  • What is the Singapore Road Speed Limit?
  • How to register, collect and use Malaysia Vehicle Entry Permit (VEP)?
  • Why are cars in Singapore are so expensive?
  • Drive to Malaysia
  • Car Maintenance and Servicing in Singapore

RSS Google Home Guides

  • How to Factory Data Reset Nest Hub (Google Home Hub and Nest Hub 2nd Gen)?
  • Understand the layout of Nest Hub (including Nest Hub 2nd Gen, Google Home Hub)
  • How to control Nest Audio?
  • Nest Audio Guides
  • How to adjust alarm volume and timer volume in Google Home, Google Home Mini, Nest Audio and Google Home Max?
  • How to customize Google Home settings?
  • How to change Google Home WiFi network settings?
  • 3 methods to change Google Home volume and how to silence Google Home
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